Shipping & Returns Policy

Flat Rate Shipping

Unlike many other web sites that have special rules and lots of fine print, Prospecs offers $8 FedEx shipping on all orders shipped within the U.S.A. Orders shipped to Canada have a flat rate $50 shipping via USPS.

Prospecs understands that getting your items quickly is important to you, so we’ll process and ship all orders within 24 hours, Monday-Friday, excluding holidays. Your order will be shipped via FedEx Ground, ensuring your package will arrive within 2 to 7 business days, but no more than 10 business days. Please ensure that a physical address is used for the "SHIP TO" because FedEx ONLY SHIPS to physical adresses. We will use USPS if a POBOX is entered.

If you have any questions or concerns, please contact us at service@prospecs-usa.com

 

Exchanges and Return Policy

We want you to be happy with your purchase! Exchanging or returning is not a problem as long as shoes are kept in "like new" condition.

Merchandise purchased online may be exchanged or returned for size, fit or style reasons within 30 days of shipment of your order, provided it has not been worn outside, shows evidence of excessive wear, misuse, or alteration. 

Just mail us back the shoes, including the extra laces, along with a copy of your order form, so we know who they belong to!

PROSPECS USA

341 Ski Way, Suite 201

Incline Village NV, 89402

Once we receive your purchase we will credit your account the price of the shoes. Returns will be credited in the form of original payment and an e-mail notification will be sent. Please allow 1 - 2 billing cycles for the credit to appear on your statement.

Always contact customer service for Return Authorization before sending any merchandise. Service@PROSPECS-USA.com

* Canadian orders do not ship via FedEx, but through USPS. Return shipments are handled separately, please contact Customer Service.

 

 

Merchant Services